William T Kennedy 1 Box arrived in excellent condition and all pieces were packaged well, but the back piece of the chair arrived with a 5 cm cut. The only way for this to happen is if it was cut before being placed into the box. Item will he returned.Beware, this is not made in Japan. It is made in China. This is not made of leather. Seat quality is ok, but material on back piece is made of poor quality.